During lunch at the First Hawaiian Bank board room (lobster!) we got to hear from FHB CEO Don Horner. he broke down FHB's philosophy into five core values:
1) character
2) cooperation
3) competition
4) caring
5) competence
In order to achieve success you have stick to your core values. In FHB's history they've had 10 CEOs in 152 years. They are, according to Mr. Horner, ranked #1 in the state and their earning have doubled in the past 5 years.
Character
Integrity— honesty
Learn from mistakes
Openness
Caring
empathy— internal, external
"nobody cares what you know until they know that you care"
Cooperation
"gang tackling"
importance of incentives
Competitive
want to be #1
get a bigger piece of the pie
Competence/Confidence
expertise to be creative
4 steps between boss and customer
professionalism
"ask for forgiveness rather than permission"
Vision: Boss tries to define what it looks like before we get there— future reality
people versus process— relationships are more important; processes can always be improved
the task of the boss is to create a family
The biggest impediment to success is pride (it's a drug)
Trust: Boss must help people feel safe.
Ownership as stewardship.
Be the person, not the chair.
Efficiency versus effectiveness. (Get the job done and get it done well.)
Authority versus Responsibility— don't take it personally
Success versus Significance- achievement
changing the lives of people (self or service)
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